The easiest, most convenient way to get the magazines you enjoy

Already a Rogers Magazine Service subscriber?
How long does it take for a new subscription to start?
How long does my subscription last?
When do I renew my subscription?
I received a renewal notice directly from the magazine. What should I do?
What about subscription price increases?
What taxes apply to magazine subscriptions?
How do I stop a subscription?
Do you offer subscriptions to my location?
What about credit card security?
What about magazines and the environment?

Already a Rogers Magazine Service subscriber?

We hope your subscription runs so smoothly that you never have to give it a thought. But sometimes we do need to hear from you:

• Need to update your account or address information? To update your information, including your delivery address, phone number, email address or the magazines you are receiving, please visit our secure Customer Care Site.
• Need to update your credit card information? If there's a change in the credit card you use for your subscription payment, or if you have activated a replacement card, please visit our secure Customer Care Site. Once you log in, you will be able to able to update your credit card details. You can visit anytime at RogersMags.com/service.

How long does it take for a new subscription to start?

Please allow 4 to 8 weeks for a new subscription to start arriving. Weekly and bi-weekly magazines usually start arriving within 4 weeks, while magazines with less-than-monthly frequency may take a little longer due to their publishing schedule. Certain magazines from the U.S. sometimes take 10 to 12 weeks for your first issue to arrive. Please contact us if your subscription takes longer than this to start.

How long does my subscription last?

For your convenience, your Rogers Magazine Service subscription lasts as long as you want. To keep your magazines coming, you don't need to do a thing. If you want to change or discontinue a subscription, please visit our Customer Care Site. Please note that some offers involve a minimum 6-month subscription duration to retain bonus gift. If applicable, the minimum duration will be detailed before you place your order.

When do I renew my subscription?

Rogers Magazine Service renews your subscription for you, so you receive uninterrupted service for as long as you choose. Your subscription continues until you tell us to stop. Until then, it's charged on a pre-authorized basis to the credit card of your choice. For annual subscriptions, you'll receive a written reminder two months before your card is charged, so you'll have plenty of time to change or discontinue your subscription at our Customer Care Site if you wish. For subscriptions charged monthly, you can make changes anytime after the first six months – just let us know.

I received a renewal notice directly from the magazine. What should I do?

Some magazine publishers' computer systems will generate a renewal notice, but you do not need to respond to these, since Rogers Magazine Service takes care of your renewals.

What about subscription price increases?

If a price has to increase, you'll know about it well in advance. Rogers Magazine Service provides the most competitive prices possible. If we can't avoid passing along a renewal price increase to our customers, we'll send you the details in your written reminder two months before your card is charged the new rate. If you're not satisfied with the new price, you're always free to discontinue your subscription without penalty.

What taxes apply to my magazine subscriptions?

How do I stop a subscription?

Please visit our secure Customer Care Site anytime you have a question about your subscription, or if you wish to make a change – for example, to stop or switch magazines, or if you're moving.

Do you offer subscriptions to my location?

Subscriptions are available for delivery everywhere in Canada, including houses, apartments, businesses, schools and Post Office boxes. At present Rogers Magazine Service does not offer subscriptions for delivery outside Canada.

What about credit card security?

Our sites use industry-standard security measures to protect data against loss, misuse and interception by third parties. You may already know that most financial institutions either cover all charges resulting from unauthorized use of your credit card or limit your liability to $50. If someone uses your credit card in an unauthorized manner as a result of your shopping on this website, through no fault of your own, we'll cover up to $50 (Canadian funds) of the charges your credit card company or financial institution doesn't cover. Please see Your Guarantee for details.

What about magazines and the environment?

If you’re among the many Canadians interested in choosing green products to reduce your environmental footprint, Rogers is committed to finding ways to be more eco-friendly. For example:

• Paper suppliers must ensure that wood fibre used for papermaking is obtained from certified, sustainably-managed forests.
• Most paper stocks we use contain some recycled materials, and all paper used is 100 per cent recyclable with no harmful residues. We are increasingly using lighter weight papers that use fewer resources and reduce energy consumption.
• Rogers' print suppliers use vegetable-oil based inks rather than petroleum based products, and have introduced technologies to minimize harmful chemicals, processes or waste materials in production.
• We give preference to suppliers whose manufacturing processes are designed to protect the environment.
• We also take part in industry-wide recycling initiatives in Ontario and Quebec: we help fund the costs of province-wide blue box waste diversion programs.

As a company devoted to corporate social responsibility, we are pleased that Rogers is included in the Jantzi Social Index, a stock index of 60 Canadian companies that pass a set of broadly-based environmental, social and governance criteria.

For details on Rogers' corporate environmental policy and activities, please see http://your.rogers.com/aboutrogers/CSR/environmentalactivities.asp.

It also makes sense to re-use and recycle your magazines:

• Once you’ve finished with your magazines, pass them along to friends, neighbours or colleagues to enjoy.
• Your lightly-used magazines may be warmly welcomed at hospitals, seniors’ residences, community centres, libraries or medical/dental waiting rooms.
• Your local school or daycare centre may want your used magazines for reading programs and/or arts and crafts use.
• If your municipality offers a blue box type of waste recycling program, please be sure to use it for your magazines and other household paper.

You can find out about recycling in your city at http://www.ec.gc.ca/envirozine/english/issues/62/any_questions_e.cfm